My device won't power on

Please follow these tips if you're having trouble powering on your device:

1. The brand new plastic is more rigid and gets softer with increased usage. Thus, it is stiffest when you turn it on for the first time. We recommend using your thumb with a firm press. Please do not be afraid to apply pressure to the device, as the plastic is very sturdy.  
2. The location of where you press is important and pressing on the lower part of the diamond just beneath the GAME logo is easiest.
3. Our user video shows pressing directly over the GAME logo. That video can be found HERE
 
NOTE: 
-To power on - press for 1-2 seconds.
-To power off - press and hold for 2-3 seconds.





 

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