No Device Connected: Solid White Light Fix

If there's a solid white light on the device at all times (while plugged in and unplugged), please follow the steps outlined below to reset the firmware.

1. Unplug the device from the computer with white light locked on

2. While holding down the power button, press the reset button (note: the reset button can be accessed by inserting a pin or paperclip into the tiny circular hole above the micro-usb port)
3. Continue to hold down the power button until you feel the device vibrate
4. After vibration release the power button and the device should be flashing red and white, indicating that it is searching for GPS
5. Take the device outside to an open area and wait for it to acquire GPS (~1-3 minutes), which you will know when only the white light is flashing

If the device still does not connect, send us an email and let us know the steps you have taken when the issue occurs.  Thanks!

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