The unit won't turn off

In this situation, it is best to:

1) Reset your device. This can be done by opening up the USB flap and locating the small hole adjacent to the USB port. Get a paper clip and push into the hole until you feel the give of a button. Push on the button to reset the device.

2) Let the device’s battery die and charge it up fully. Once it is charged, try to plug it into your computer again to update the software. Thanks!

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