A factory reset will forgot all pairings and device data. There are two ways to factory reset a medallion.
Software reset
A factory reset can be performed in the app by navigating to PRO device settings and doing the following:
1. Go to ”ME” tab
2. Open “Settings”
3. Tap on ”PRO” (PRO is turned on)
4. Click “Unpair”
Hard reset
A hard reset can be performed by doing the following:
1. While holding down the power button, press the reset button (note: the reset button can be accessed by inserting a pin or paperclip into the tiny circular hole above the micro-usb port) and the red light should start flashing.
2. Continue to hold down the power button then release the pin. Wait until a solid red light comes on, then release the power button.
3: Finally long press the power button for a green light.
4. The factory reset is complete when you see the ”disco“ lights on the medallion.
